A: SterileLight offers a limited 30-day return policy. A 20% restocking fee will be assessed, along with additional charges for any missing items. You'll be issued a Return Merchandise Authorization (RMA) number and return shipping info. You'll have 5 business days from receipt of the RMA number to ship the item (at your cost). Once the item is shipped, you'll e-mail the tracking info so we know it's on the way. Once the returned item is received, we'll issue you a credit less the re-stocking fee (and any other charges for missing items).
A: Yes. Support is available via e-mail ([email protected]) or you can contact us by phone at 833-525-5550
A: From a fully depleted state, the batteries will charge to full capacity within 4 to 6 hours.
A: The device carries a 1-year warranty for registered devices. Please register your device's serial number within 30 days of receiving your device.

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A: The device weighs 4.41 pounds (2 kilograms)
External dimensions: Width=11.89” x Depth=10.59” x Height=6.06”
Internal dimensions: Width= 10.89" x Depth=9.59" x Height=5.06"
A: 60 Quick Disinfect Cycles are available when the batteries are fully charged.
Power transformer: 120V AC transformer to 18V--1.5A DC output
Device Input Interface: USB Type C
A: The Disinfect / Dry function requires that the device be plugged into the power source. The batteries are intended for use with the "Quick Disinfect" cycle only.
A: You do not need a voltage converter. A plug adapter is all you'll need. The power supply can accept an input voltage from 100 to 240 volts. We do however have a power transformer that is now available with a European plug built in.
A: UV-C light (which the ILLUMICIDE device uses) is capable of de-activating and/or reducing harmful bacteria, viruses, molds and other pathogenic microorganisms. Here are test results for Staph A. and E. Coli: The International Ultra-Violet Association is working diligently to determine UV-C's effectiveness against COVID-19. See the IUVA Fact Sheet on COVID-19 Here's an excerpt: UV light, specifically between 200-280nm (UVC or the germicidal range), inactivates (aka, ‘kills’) at least two other coronaviruses that are near-relatives of the COVID-19 virus: 1) SARS-CoV-1 and 2) MERS-CoV. Here is some additional information: Coronavirus Inactivation Doses Published on May 14, 2020, Here are some relevant excerpts: Background: To slow the increasing global spread of the SARS-CoV-2 virus, appropriate disinfection techniques are required. Ultraviolet radiation (UV) has a well-known antiviral effect, but measurements on the radiation dose necessary to inactivate SARS-CoV-2 have not been published so far. Methods: Coronavirus inactivation experiments with ultraviolet light performed in the past were evaluated to determine the UV radiation dose required for a 90% virus reduction. This analysis is based on the fact that all coronaviruses have a similar structure and similar RNA strand length. Results: The available data reveals large variations, which are apparently not caused by the coronaviruses but by the experimental conditions selected. If these are excluded as far as possible, it appears that coronaviruses are very UV sensitive. The upper limit determined for the log-reduction dose (90% reduction) is approximately 10.6 mJ/cm2 (median), while the true value is probably only 3.7 mJ/cm2 (median). Conclusion: Since coronaviruses do not differ structurally to any great extent, the SARS-CoV-2 virus – as well as possible future mutations – will very likely be highly UV sensitive, so that common UV disinfection procedures will inactivate the new SARS-CoV-2 virus without any further modification. --------------- SterileLight's ILLUMICIDE device outputs a range of 3,000 mJ/cm2 (at the light source) and 1,100 mJ/cm2 (from reflective surfaces) which is far higher than the above mentioned UV dosages.
A: You can, but you want to avoid stacking items on top of one another. In order to be effective, ILLUMICIDE's germicidal light requires "line-of-sight" access to the surface of an item.
A: SterileLight's ILLUMICIDE device is based on Ultraviolet light in the germicidal (C) spectrum which is between 200 and 280 nanometers. Germicidal or UV-C light is short-wavelength ultraviolet light which kills or inactivates bacteria, virus, molds and other pathogenic microorganisms. The ILLUMICIDE device produces varying wavelengths between 260 and 280 nanometers.
A: Here is a basic comparison chart to highlight some key differences.